As an issue-tracking or ticketing system one type of software is meant to receive, acknowledge, classify and to handle processing of customer inquiries. Incoming customer inquiries like calls, emails or faxes are considered.
With a ticketing system is thus ensured that no message are lost and an overview of the transactions to be processed is possible at any time. Especially in this day and age, where important customer e-mails are lost in crowded inboxes, this systems offers a real alternative.
OTRS is the leading Open Source Help Desk and ITIL ®-compliant service management solution. Worldwide, thousands of organizations rely on OTRS to improve service quality and efficiency to enhance their customer service.
| Your Benefits |
- Cost neutral: OTRS itself is free, and freely available
- Efficiency: Increase customer satisfaction and first call resolution by 30%
- Browser based: no additional workstation installations and decentralized access to the system.
- Savings: Reduction of average cycle time with faster solution of recurrent problems.
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