With a service level agreement, we guarantee you a solution tailored treatment to your company. During the agreed period time support messages are received and processed within the selected reaction time. The maximum time interval between a receipt of the message and the early diagnosis and problem solving is defined as response time.

We distinguish between

• Standby Time weekdays only or on all days of the week
• Acceptance of concern during extended hours or around the Clock
• Reaction time on consecutive days or within a few hours

Use our price calculator to calculate your individual requirements.

Without additional charge, we take all messages from Monday through Friday during 08:00 and 17:00 clock and guarantee a response within two working days*. This applies to our "IT Support Module" with an unlimited number of user logins for all your employees and a simple remote access to your computer. Deliverables are identified and billed in 15-minute units (conditions).

Those interested in the "IT Service Management Module" use our calculator for calculating the total cost - or contact our sales department for a quotation. We are also happy to advise you personally.

* excl Sundays and national holidays. Operations on these days can be requested at an additional fee.
   Errors and omissions subject to change.